Shipping policy

We offer Free Shipping Worldwide on all orders.

Orders ship from warehouses within 1-2 days after being placed.

Delivery time 5-10 days (Mon-Fri) 

Due to delays occuring sometimes - please not orders may take slightly longer than the estimated arrival times.

Every order is traceable by a tracking number provided when your order is shipped.

*Rest assured that international orders do not incur duty fees.

We use the following shipping parties:

- AUSPOST

- UPS

  • Royal Mail

Customs and Import Duties

  1. Responsibility for Customs and Duties:

    • Customers are responsible for any customs, duties, and taxes imposed by their country. These fees are not included in the product price or shipping cost and must be paid by the recipient.

  2. Customs Clearance:

    • International shipments may be subject to customs inspections and delays beyond our control. The customs clearance process can vary by country and may cause delays in delivery.

  3. Held or Returned Shipments:

    • If an order is held by customs or logistics in the destination country, it is the customer’s responsibility to resolve the issue with their local customs office. We cannot intervene in the customs process.

  4. Non-Refundable Orders:

    • We do not offer refunds or accept returns for orders that are held, or refused by customs or logistics in the destination country. Once the order has been shipped, it is considered delivered as per our shipping policy.

  5. Communication:

    • We encourage customers to be aware of their country’s import policies and procedures before placing an order. If there are concerns about potential customs issues, customers should contact their local customs office for more information.

  6. Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Immediate Steps to Retrieve Your Package

  1. Contact Customs Directly:

    • Search Local Customs Information: Please search for your local airport customs contact information and reach out to them as soon as possible to inquire about the specific reasons your package is held and the steps for release.

  2. Gather Necessary Documentation:

    • Prepare any documents that may be required such as receipts, proof of purchase, or personal identification that customs might need to process your package.

  3. Payment of Duties and Taxes:

    • We are happy to cover any applicable customs duties, taxes, or additional fees alongside you to help facilitate the release of your package from customs.

PayPal Buyer Protection Policy

  1. Refunds via PayPal:

    • If your purchase was made using PayPal, we strictly adhere to PayPal’s Buyer Protection policies. PayPal prioritizes buyer satisfaction and protection, ensuring a safe and secure shopping experience.

  2. Full Refunds for PayPal Purchases:

    • In cases where an order is held by customs or local logistics, we will process a full refund for purchases made with PayPal, in accordance with PayPal's Buyer Protection guidelines.

  3. Refund Process:

    • Your refund will be processed and credited back to your PayPal account within [number of days, typically 3-5 business days]. You will receive a notification from PayPal once the refund is complete.