Frequently Asked Questions
FAQs
PRODUCT RELATED
Q: How much is shipping? A: We offer free worldwide shipping on all orders!
Q: How long does shipping take? A: Orders typically arrive within 5 to 10 business days. Products in high demand may take up to 12 business days.
Q: Where is my order? A: You can track your order using the tracking number sent to you via email. Most orders worldwide arrive within 1-2 weeks, depending on the product and destination.
Q: What is my tracking number? A: Your tracking number will be emailed to you within 2-3 days after placing your order. Please contact support if you haven't received it within 5 days.
Q: I've lost my tracking number. What can I do? A: Contact us with your full name and mailing address, and we'll resend your tracking number.
Q: How can I make changes to my order? A: Contact us within 12 hours of placing the order to request changes to delivery details, name, email, or phone number.
Q: How can I cancel my order? A: You can cancel your order within 12 hours of placing it. We cannot cancel shipped orders.
Q: What is your return policy? A: Items are returnable within 30 days of purchase if not discounted. Items must be in the same condition, with tags, and in the original packaging. Contact us at venompheroscent@gmail.com to initiate a return.
Q: Who do I contact if there's something wrong with my order? A: If you encounter any issues with your purchase, please contact us at venompheroscent@gmail.com immediately. Describe the problem and include relevant photos if possible.